Refund policy

At Shonexa, we strive to ensure a smooth and reliable shopping experience for all our customers. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Replacement Terms

• We offer a 5-Day Return & Replacement Guarantee for items that are received in a damaged, defective, or incorrect condition.
• To be eligible for a return or replacement, you must notify our customer support team within 5 days of receiving your delivery.
• The product must be unused, in its original packaging, and with all tags intact.

2. Return Process

• To initiate a return, please contact our support team via email or phone with your order details and photos/videos of the issue.
• Our team will coordinate with our verified supply and logistics partners to arrange a reverse pickup from your delivery address or guide you through the return process.

3. Refund Policy

• Once the returned item reaches our verified supplier's facility and completes the quality inspection, your refund will be processed.
• The refund amount will be credited back to your original payment method or directly to your bank account within a standard processing window.

4. Contact Us

For any return, replacement, or refund-related inquiries, feel free to reach out to our dedicated support team:

• Brand Name: Shonexa
• Email: shonexa30@gmail.com
• Mobile: +91 8873174232