Refund policy

Overview

Our return and refund policy lasts for 7 days. If 7 days have passed since your order was delivered, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Please do not send your purchase directly back to the manufacturer without contacting us first. You must reach out to our support team to get the authorized return warehouse address.

Valid Reasons for Returns & Refunds

We accept returns and exchanges under the following circumstances:

  1. Defective or Damaged Product: The item arrived broken or is not functioning.
  2. Wrong Product Received: You received an item completely different from your order.
  3. Change of Mind: You are not satisfied with the product (applies only to regular-priced items).

Refunds

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within 5 to 7 business days:

  • Prepaid Orders: A credit will automatically be applied to your credit card or original method of payment.
  • Cash on Delivery (COD) Orders: We will request your Bank Account or UPI details to transfer the refund amount.

Sale Items

Only regular-priced items may be refunded. Sale items, promotional bundles, or free gifts cannot be refunded unless they arrived defective or damaged.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you need to exchange it for the same item, send us an email at shonexa30@gmail.com or call us at +91 8873174232 (10:00 AM – 5:00 PM).

All approved exchanges and replacements will be completed and delivered within 5-7 business days.

Shipping Returns

To return your product, you must first contact us at shonexa30@gmail.com or +91 8873174232. We will then provide you with the correct authorized return address.

  • For Defective or Wrong Items: We will bear the return shipping costs or arrange a reverse pickup.
  • For Change of Mind: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at shonexa30@gmail.com or call us at +91 8873174232 (10:00 AM – 5:00 PM) for any questions related to refunds and returns.